
Frequently Asked Questions
Whether you’re planning a business marketing campaign, ordering materials for your organization, publishing a book, or preparing for a large-scale project, our team is here to help make the printing process simple and straightforward.
At Spencer Printing, we combine more than a century of experience with modern digital and offset printing capabilities to provide reliable solutions for businesses, schools, nonprofits, municipalities, authors, and organizations throughout Northeast Pennsylvania.
Explore our frequently asked questions to learn more about our printing services, artwork requirements, turnaround times, shipping options, locations, and how our team can support your next project.
Commercial Printing FAQs
What printing services does Spencer Printing offer?
Spencer Printing provides full-service commercial printing solutions for businesses, schools, nonprofits, municipalities, authors, and organizations throughout Northeast Pennsylvania. Services include digital and offset printing, business cards, brochures, direct mail, signage, banners, vehicle graphics, custom apparel, promotional products, book printing, and more.
What is your average turnaround time?
Turnaround times vary depending on the type of project, quantity, materials, finishing requirements, and production schedule. Once we understand your project details, our team can provide an estimated timeline and help determine the best production approach to meet your deadline.
Can I see a proof before my order is printed?
Yes. Spencer Printing provides proofs for review and approval before full production begins on applicable projects. Reviewing a proof allows you to confirm design, content, colors, and layout before printing your complete order.
Is there a minimum order quantity for printing projects?
Minimum quantities vary depending on the type of product and production method. Whether you need a small digital print run or a large commercial printing project, Spencer Printing can recommend the most cost-effective solution based on your needs.
How do I choose between digital, offset, or other printing methods?
The best printing method depends on your quantity, timeline, budget, and desired finish. Digital printing is ideal for smaller quantities and quick turnaround projects, while offset printing is often the best choice for larger runs requiring consistent quality and efficiency. Our team can help determine the right option for your project.
Artwork & Design FAQs
What types of files do you accept?
Spencer Printing accepts industry-standard print files including PDF, Adobe Illustrator, Adobe InDesign, and other professional design formats. If you are unsure whether your file is ready for production, our team can review it and provide guidance.
Can Spencer Printing help with my design?
Yes. Our team can assist with design, layout, file preparation, and production recommendations to help ensure your printed materials look professional and meet your goals.
Is there a file size limit when submitting artwork?
File size limits depend on the method used to submit your artwork. If your files are too large to email, our team can provide an alternative method for uploading and sharing project files.
What size and resolution should my artwork be?
For the best print quality, artwork should be created at the final print size with high-resolution images, typically 300 DPI for most printed materials. Our team can review your files and help identify any issues before production.
What if I am not sure how to format or package my files correctly?
No problem. Our experienced team can help review your files, identify potential issues, and provide recommendations to ensure your project prints correctly.
Quality & Production FAQs
What quality control measures does Spencer Printing use?
Quality is monitored throughout the production process, from file review and proofs to printing and finishing. Our experienced team reviews projects carefully to help ensure accurate colors, proper formatting, and consistent results.
What happens if there is an issue with my order?
If a printing issue occurs, our team will work with you to understand the problem and determine the appropriate solution. Customer satisfaction and quality results are our priorities.
Shipping & Pickup FAQs
Can Spencer Printing ship my order directly to me?
Yes. Spencer Printing offers shipping options for completed projects. We can coordinate delivery based on your location, project requirements, and timeline.
Do you offer local pickup?
Yes. Customers can arrange pickup at either our Honesdale or Clarks Summit locations. Both locations provide access to the same services and production capabilities.
How do you calculate shipping costs?
Shipping costs depend on factors including order size, weight, destination, and delivery method. Our team can provide shipping information as part of your project quote.
How long does shipping take once my order has been printed?
Shipping times vary based on destination and carrier schedules. We will provide estimated delivery information when reviewing your project timeline.
Do you offer bulk shipping or drop-shipping options?
Yes. Spencer Printing can help coordinate shipping solutions for larger projects, multiple locations, or organizations needing materials delivered to different destinations.
Locations & Service Area FAQs
Where is Spencer Printing located?
Spencer Printing has locations in Honesdale and Clarks Summit, Pennsylvania. Both locations provide access to the same commercial printing services, equipment, and experienced team.
Does Spencer Printing serve customers in Scranton and surrounding areas?
Yes. Spencer Printing serves businesses and organizations throughout Scranton, Clarks Summit, Honesdale, Lackawanna County, Wayne County, and communities across Northeast Pennsylvania.
Do both Spencer Printing locations offer the same services?
Yes. Customers have complete access to Spencer Printing’s full range of services from either location. Our daily courier service between Honesdale and Clarks Summit helps make project coordination convenient.
Quote & Ordering FAQs
How do I request a quote from Spencer Printing?
You can request a quote online or contact our team directly. Providing details such as project type, quantity, size, materials, deadline, and artwork availability helps us create the most accurate estimate.
What information should I provide when requesting a quote?
Helpful details include:
- Type of project
- Quantity needed
- Finished size
- Color requirements
- Paper/material preferences
- Deadline
- Delivery or pickup needs
- Artwork availability

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